How do I report a maintenance item?

For normal non-urgent maintenance items, please call our office at 817-737-3103.  Be sure to provide us with the best possible time to reach you.  If the item is urgent and it is during regular business hours (Monday - Friday, 8:00 a.m. to 5:00 p.m.), you may call our office at 817-737-3103 to report the problem.

What is considered an emergency?

The following is an example of a maintenance emergency.  The sewer line is backed up, and water is leaking into the home.  To report emergency maintenance needs, call 817-737-3103 and follow the voice mail instructions.  Someone will respond within 30 minutes.  For police or fire emergencies, dial 911 before calling Llewellyn Management.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance, you will be charged for it.  Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I install cable or satellite TV at the property?

Generally, yes.  However, you must first obtain written permission from Llewellyn Management.  At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area.  Any cost of installation is an expense of the resident.

Can I install extra telephone lines?

Generally, yes.  However, you must also obtain written permission from Llewellyn Management to do this.  All costs of installing extra phone lines are the responsibility of the resident.

What are my rights to privacy if the landlord wants to enter the property?

By the terms of your lease, Llewellyn Management may enter your residence during normal business hours to perform maintenance or for inspection.  Llewellyn Management will generally call you and let you know we are coming.  We will also leave you a written notice if we were in your home.

What are my responsibilities if my company transfers me before the end of the lease?

Most leases are for six to twelve months.  If you are transferred, ask your company what assistance they will provide if you need to "break a lease".  Let your property manager know what is happening as soon as possible so Llewellyn Management can begin marketing the property for a replacement resident.  Please refer to our policy on early termination of Residential Agreement, which you signed at lease signing for more details.

Can I sub-lease the property?

No.  The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Llewellyn Management.

Can I rent a steam cleaner and clean the carpets myself when I move out?


Can I get a pet after move-in?

Yes.  You must contact the property manager for a list of acceptable pets and weights and, you must sign a pet agreement and make a pet deposit.

When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms concerning your residential agreement.  In most leases, notice to vacate must be received by Llewellyn Management in writing on or before the 1st of the month.  Most leases require a minimum 30-day notice and run for a full monthly period.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to Llewellyn Management.  Remember that tenants are jointly and singularly liable to ensure that the rent is paid.  You must have written permission from Llewellyn Management to substitute a roommate.  (It is not the responsibility of Llewellyn Management to arbitrate or mediate problems with multiple tenant situations).

What happens to the disposition of a roommate’s security deposit after move-out?

Security deposits are collected as "security" for the property.  Reimbursements to departing roommates are handled by the remaining tenants.  No portion of the security deposit will be refunded individually.

I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?

The rent is due on the first of the month.  If the rent is not posted in our office by the fifth, we reserve the right to serve a 3-day notice.

I am an excellent resident and take good care of the home. Can you waive my late charges?

Llewellyn Management does not waive late charges.  Fair Housing laws require that we treat all our residents equally.  Llewellyn Management cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.